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Kuah Jobs | Expertini

Urgent! Customer Service - Cantonese Speaking (Work from Home) - Local Job Opening in Kuah

Customer Service Cantonese Speaking (Work from Home)



Job description

Job Description



  • Provide quick, accurate, and friendly service to customers via phone, email, or chat

  • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance

  • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed

  • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics

  • Represent Client platform and tools to customers, educating them to navigate and self-serve where possible

  • Build lasting relationships with customers, and other team members

  • Be reliable, be on time and come in as scheduled


Educational/Work Experience and Requirements



  • High school diploma or equivalent required.


  • Candidate must be flexible working Onsite.


  • Must have at least six months customer service experience or equivalent

  • Must successfully pass a background check

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Required Skill Profession

Management & Operations



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